Account & data deletion
You can request deletion of your Pixi account and associated data from the app or by contacting SOfCO here, without reinstalling the app. The process applies to accounts created by code or social sign-in.
Request deletion without the app
Send a request to Contact@SOfCO.info with the subject Pixi account deletion request. Identify your linked sign-in email/method and account reference if known. No public post or photo attachment is required.
SOfCO must verify the account owner through a fresh code, linked provider or proportionate secure support process before accepting the request. Naming someone else's account is insufficient. Never email a sign-in code, password, full card number or private photo.
If you cannot use your linked sign-in method, explain this in the request so support can assess a secure verification route. You do not need to reinstall Pixi. Ask the same contact for a status update or to explain a delay; no automatic or instant-erasure deadline is promised.
Request deletion in the app
- Open Profile → Your photos & privacy → Request account deletion.
- Review the effect, type DELETE and confirm your understanding.
- Verify the same account using an available fresh email/WhatsApp code or linked sign-in provider.
- Submit the request and keep its private reference/status receipt. The app distinguishes pending cleanup from completion.
What happens after acceptance
- Account access and new spending are blocked after verified authorization.
- Accepted jobs and reserved coins settle before media cleanup. Processing uncertainty can keep the request pending.
- Owned private uploads/results are removed, account identity is anonymized and relevant authentication secrets and notification registrations are cleared or disabled. The app attempts local draft cleanup on the requesting device.
- Required financial/job and security evidence can remain for reconciliation, disputes, fraud prevention or applicable recordkeeping. This can include transaction references and processing parameters.
Limits and retained information
Deletion does not automatically refund purchases, erase exports/recipient copies or remove files on other devices. It does not close your separate Google, Apple, Facebook or WhatsApp account. Provider-held information and backups may have separate retention arrangements. Hiding a creation is not deletion.
Read retention and deletion criteria or contact SOfCO to ask which information is retained for a particular account, request available provider cleanup or discuss a data-only request. Keep deletion references private.